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Smart Customer Service
November 09, 2011
Tips for a Successful Voice Biometrics Deployment
From vendor selection to customer outreach, organizations must prepare for the various implementation stages.
IVR Has a Black Eye
Stop using frugal policies and start satisfying customers.
Speech Technology Digest
Oaisys Upgrades Tracer and Talkument Call Recording Solutions
New features include cloud licensing, live desktop monitoring, and caller location mapping.
Me2Me Launches New Digital Dictation App
Frisbee Smart is an application for Apple's iPhone, iPad, and iPod Touch devices.
Speech Technology News Features
SpeechPro Partners with DataWorks for a Law Enforcement App
DataWorks Plus uses SpeechPro VoiceGrid SDK to add new functionality to its mugshot, booking, and identification applications platform.
VoiceHub Launches Low-Cost Call Router with Speech Recognition
VoiceHub brings a speech recognition-based phone service to entrepreneurs, mobile workers, and small to medium businesses.
Agnitio Wins the World Final of the Global Security Challenge
The company's voice biometrics products are singled out.
VeCommerce Becomes SimplySay
Name change follows buyout from Salmat.
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