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Smart Customer Service
November 30, 2011
Nuance and Vlingo Battle in Court
A federal jury in Boston in early August settled one patent case leveled against Vlingo by Nuance Communications, but the legal battles between the two rival Massachusetts speech companies are far from over.
Speech Technology Digest
Acapela Kiosk Lets Publishers Voice-Enable Huge Amounts of Text
The new online service offers a smart collaborative text-to-speech production solution.
Intelliverse Launches Cloud Communications Solutions for Retail Electric Providers
Cloud-based voice applications optimize operations and deliver exceptional, cost-effective services and improved customer experience
MeMeMe Partners with Entertainment Software Rating Board for Mobile Voice Recognition Services
With this new mobile app, shoppers can now obtain the ratings information and search ESRB's database of rated games while in the store using their voice.
Phone.com Enhances Its Business Suite
New call recording and group text messaging functions highlight the additions to its cloud-based phone services.
Speech Technology News Features
Tronton Launches Talking Mobile Virtual Assistant
The new "Cluzee" virtual personal assistant app employs voice recognition and synthesis, a conversational interface, and machine learning.
The Business Case
Unified Communications Is in Your Future
Benefits include collaboration and ease of mobile device use.
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