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Smart Customer Service
December 14, 2011
Call Recording Resolves Disputes at Medical Practice
Oaisys Talkument and Tracer help North Scottsdale Family Medicine avert malpractice suits.
Are There 31 Outsourcing Flavors?
IVR system decision makers weigh factors across customer entry points.
Speech Technology Digest
CereProc Receives Patent for Emotional Speech Synthesis System
Custom voices are full of character.
Google Voice Search Unveiled in the Middle East
Google Adds Arabic and Hebrew to the list of languages supported.
Strategic Products and Services, Imagine Technologies Finalize Merger
The combined companies will offer a host of communications and contact center products.
Speech Technology News Features
Apple’s New Patent Points To 3D Display, Voice Tech Systems
A new patent application covers the use of speech for providing user feedback.
A New Voice Biometric Vendor Emerges
Australia's Auraya launches the ArmorVox voice security application suite.
Amazon Not Yapping About Yap
World's largest e-tailer has kept acquisition of speech recognition service company under wraps since September.
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