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Smart Customer Service
December 21, 2011
IVR Investment Pays Off for Bank
Australia's Westpac overcomes service issues with a more automated platform.
Where's My Flight?
Studying use cases and context helps to improve self-service.
Speech Technology Digest
GM Voices Partners With Voxeo
The two companies team up to provide voice-over services for IVR recordings.
Oaisys Releases Tracer and Talkument Version 7.2
New enhanced call management and playback features expand incident reconstruction and confidential data handling capabilities.
Voice Assist Partners With TapFactory
New iPhone app includes a voice assist button.
Speech Technology News Features
Nuance Acquires Bitter Rival Vlingo
The two companies have a storied past that involves many court battles.
Voice Biometrics Poised for Takeoff
IBM research calls it one of top five innovations with life-changing potential
Future Apple TV Might Find Its Voice
The tech giant might be looking to add TV to its lineup.
Is Google Developing a Siri Killer?
New voice capabilities are reported in the works for Google's Android phones.
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