December 21, 2011
Deployments
Australia's Westpac overcomes service issues with a more automated platform.
Industry News
The two companies team up to provide voice-over services for IVR recordings.
New enhanced call management and playback features expand incident reconstruction and confidential data handling capabilities.
New iPhone app includes a voice assist button.
Interact
Studying use cases and context helps to improve self-service.
News Feature
The two companies have a storied past that involves many court battles.
IBM research calls it one of top five innovations with life-changing potential
The tech giant might be looking to add TV to its lineup.
New voice capabilities are reported in the works for Google's Android phones.