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Smart Customer Service
February 08, 2012
Voice Rec Is a Pain Point with Vehicle Navigation Systems
Voice recognition is one of the key areas affecting customer satisfaction with in-car navigation systems.
Put Speech Recognition in Its Place
Look at this technology as a friendly front-end tool.
Speech Technology Digest
West Interactive Releases Upgrade to Holly Voice Platform
Holly 6.0 adds support for Call Control along with dozens of enhancements.
ShoreTel Acquires Hosted Unified Communications Pioneer M5 Networks
The acquisition advances ShoreTel's cloud strategy.
LumenVox Now Hosts Applications
The company began offering a hosting service for its speech and telephony applications.
Speech Technology News Features
Voxeo's New CCO Puts the Focus on Customers
Anne Bowman, the company's new chief customer officer, obsesses about customers.
Genesys Sets a New Course
Under its new ownership, the company will enhance its core product portfolio and strengthen its offerings in cloud computing, analytics, workforce optimization, process workflow, and social engagement.
Microsoft Launches Kinect for Windows
Program includes latest Microsoft speech components.
Ericsson, Qualcomm Accomplish World's First Voice Handover Between LTE And WCDMA
This feat breaks ground in voice over LTE technology.
Microsoft Teams Up with 24/7 on Customer Service Software
Deal includes further development of Tellme speech recognition software; 24/7 also confirms its acquisition of Voxify.
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