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Smart Customer Service
February 15, 2012
New Players Join the Speech Industry
Powerful new players are piquing the interest of analysts.
A Change Is Gonna Come
Steps for making sure it's the change you need
Speech Technology Digest
Mutare Integrates Voicemail into Call Centers
Reporting, escalation, and unified message tools help meet service-level agreements.
Nuance Unveils Dragon Medical Mobile Apps For Smart Phones
Mobile point-of-care solutions deliver real-time speech recognition, dictation and search capabilities.
VoiceTrust Acquires Perceive Solutions
The deal will accelerate VoiceTrust's entry in the Canadian voice biometrics market.
Nuance Lends a Voice to Kraft iFood App
iFood Assistant 4.0 lets users create grocery lists, recipes.
Speech Technology News Features
SpeechCycle Awarded Patent for Repeat Caller Process
New patent covers call back disposition and re-evaluation in IVR-based customer care.
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