February 15, 2012
FYI
Powerful new players are piquing the interest of analysts.
Industry News
Reporting, escalation, and unified message tools help meet service-level agreements.
Mobile point-of-care solutions deliver real-time speech recognition, dictation and search capabilities.
The deal will accelerate VoiceTrust's entry in the Canadian voice biometrics market.
iFood Assistant 4.0 lets users create grocery lists, recipes.
Interact
Steps for making sure it's the change you need
News Feature
New patent covers call back disposition and re-evaluation in IVR-based customer care.