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Smart Customer Service
February 22, 2012
Strong Growth Projected for IVR Market
A new report says the global market could reach $2.78 billion by 2017.
Speech Technology Digest
Avaya Readies IPO for April
The company plans to raise $1 billion, according to reports.
Aurix Teams with Predictive Business Intelligence
PBI embeds Aurix phoneme search engine into its new analytics application.
Nuance's Dragon Go! Now Features Travel Search Powered by Expedia
New natural language app lets users book vacation plans.
SpeechPro Releases New Forensic Audio Analysis Software
SIS II contains new capabilities for improved performance, accuracy, and productivity.
Spoken Communications Partners with Varolii
The partnership will extend solutions across inbound and outbound contacts.
Speech Technology News Features
SpeechCycle Launches SmartCare Mobile 2.0
New features include automated self-service options for high-speed Internet and video.
Nuance Rolls Out Two New Clinical Language Understanding Solutions
The company also adds 18 transcription service partners.
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