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Smart Customer Service
March 21, 2012
Speech Analytics: Turn Conversations into Dollars
Organizations that listen and respond to customers reap the rewards.
Speech Technology Digest
Vivox Acquires Droplet
The deal adds mobile video capabilities to Vivox's voice platform.
Five9 and NICE Partner for Workforce Optimization in the Cloud
The two vendors combine to offer a fully integrated hosted solution.
The Talking Alarm Clock Now Says More
Mother Tucker's new device reads the date, weather, calendar, email, stock prices, horoscopes, and custom text.
Vangard Voice Partners with BellHawk Systems
The pairing brings productivity enhancements to cloud-based, voice-directed logistics applications.
Speech Technology News Features
Avaya Acquires Radvision for $230 Million
The deal enables Avaya to provide customers with video collaboration products.
EasyAsk Debuts Mobile Quiri Platform
Corporate mobile app combines voice, search, mobile display, and interactions.
Mutare Finds a New Use for Its Speech-to-Text App
giSTT provides voicemail access for the hearing impaired.
The Business Case
Improving Quality Assurance with Speech Analytics
Contact centers gain value with precision monitoring.
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