March 21, 2012
Feature
Organizations that listen and respond to customers reap the rewards.
Industry News
The deal adds mobile video capabilities to Vivox's voice platform.
The two vendors combine to offer a fully integrated hosted solution.
Mother Tucker's new device reads the date, weather, calendar, email, stock prices, horoscopes, and custom text.
The pairing brings productivity enhancements to cloud-based, voice-directed logistics applications.
News Feature
The deal enables Avaya to provide customers with video collaboration products.
Corporate mobile app combines voice, search, mobile display, and interactions.
giSTT provides voicemail access for the hearing impaired.
The Business Case
Contact centers gain value with precision monitoring.