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Smart Customer Service
April 04, 2012
Improving Agent Skills Generates Healthy Return
UTOPY speech analytics solution puts healthcare collection group on the road to recovery.
Balancing Content and Control
When consumers use multiple devices, give help where it's needed.
Speech Technology Digest
uReach launches VisionMail
Visual voice messaging offers comprehensive message transcription and social media integration.
Voice Biometrics Is in the Latest Updates from Neurotechnology
With the release of the VeriSpeak SDK, voiceprint identification can now be added to Android smartphone applications.
Nuance Powers Voice Dictation for Snapguide App
New app lets users speak captions
NICE Solutions Are Deployed At U.S. Customs Center
NICE is used to record and analyze voice communications used for investigations and debriefing.
VoltDelta Launches Offering to Automate Customer Care for ‘N11’ Services
The company is leveraging its 411 directory assistance and 999/911 emergency services expertise to support 511 travel advisory and other N11 services.
Speech Technology News Features
Avaya Unveils “Collaborative Cloud” Strategy and Solutions
Avaya Collaborative Cloud provides a strategic framework for cloud-based collaboration solutions using Avaya unified communications, contact center, networking and services.
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