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Smart Customer Service
April 18, 2012
Global Speech Rec Market to Approach $70 Billion by 2015
May I Have Your Attention, Please?
When designing an IVR, consider the impact of caller distraction.
Speech Technology Digest
Autonomy Unveils Rich Media Management Platform
Solutions provide in-depth, real-time media monitoring and analytics capabilities for all text and voice sources.
Hawaii Selects VoltDelta Platform for 511 Travel Service
Speech-enabled service to provide real-time traffic updates
Crawford Media Asset Management Service to Integrate Nexidia Dialogue Search
Speech-to-text will help users find specific words within their digital media assets.
Mutare’s Hosted Speech-to-Text Now Supports Panasonic Voicemail Systems
giSTT Hosted now works with any business voicemail system that can forward a sound file to email.
Nuance Dragon Dictation and Dragon Search Apps Now Available in UAE
Supports Standard Arabic language
Aurix Releases New Version of Cloud Based Analyst
Enhances business insight and reduces time and cost of analysis
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