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Smart Customer Service
May 16, 2012
Creating Fluidity Between Channels
From single-channel to cross-channel interactions, customers must be able to move seamlessly among them without data loss.
Reports of Persona's Death Have Been Greatly Exaggerated
New technologies encourage speech designers to get creative.
Speech Technology Digest
Royal Philips Electronics to Sell Speech Processing Business
Unit acquired by private equity fund
Convergys Names New CEO
Andrea Ayers to succeed Jeff Fox
Agnitio Tapped by U.S. Government
Contract to provide enhanced security for mobile devices
Nuance Brings Voice to Samsung Smart TV Line
Technology added to voice control
Speech Technology News Features
Synchronoss Acquires SpeechCycle
The cloud services provider sought to add voice technologies to automate transactions.
M*Modal Debuts Cloud-Based Speech Understanding Platform
Platform includes new M*Modal Fluency Direct
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