May 16, 2012
Feature
From single-channel to cross-channel interactions, customers must be able to move seamlessly among them without data loss.
Industry News
Unit acquired by private equity fund
Andrea Ayers to succeed Jeff Fox
Contract to provide enhanced security for mobile devices
Technology added to voice control
Interact
New technologies encourage speech designers to get creative.
News Feature
The cloud services provider sought to add voice technologies to automate transactions.
Platform includes new M*Modal Fluency Direct