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Smart Customer Service
May 23, 2012
CallCopy Connects for Columbus Team
The NHL's Blue Jackets improve call center staff with intelligent call recording technology.
Speech Technology Digest
SRI Wins U.S. Military Translation Technology Contract
The DARPA-funded project will involve speech and translation technologies.
Oaisys Offers Hybrid Cloud Call Recording Solution
Oaisys AllWays and Gateway to the Cloud will enable users to take advantage of advanced recording anywhere, anytime, and on any device.
More Firms Agree to License Klausner Visual Voicemail
Eight firms settle patent lawsuits with Klausner, three more suits remain.
BigHand Acquired by Bridgepoint Development Capital
Increased market share, customer base, and extended capabilities are expected
Nuance Offers Dragon Dictation with New PDF Converter Enterprise 8
Platform combines PDF editing, speech recognition, collaboration, and cloud storage
Putting a Price on Privacy
Are consumers sharing more than they know?
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