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Smart Customer Service
August 15, 2012
ETS Adds Voice identification to Increase TOEFL Exam Security
Usability Testing Connects the Dots
This valuable tool offers unique insights into caller motivations.
Speech Technology Digest
Nuance Powers New Genius Search for T-Mobile Smartphones
Phones use Nuance's voice and NLU technologies.
SpeechPro Unveils VoiceKey
Biometrics solution also provides emotional state analysis.
LiveVox Releases Centralized Call Recording and Speech Analytics
Solution helps contact centers prepare for compliance challenges by ensuring all consumer contact is systematically recorded, dynamically retrievable and available for analytics.
Voxeo Releases VoiceObjects 12
Provides management and analytics of mobile customer service apps.
Nuance's XT9 Simplifies Text Input on Sharp TVs
Predictive text input lets users discover TV content.
Speech Technology News Features
The Cross-Channel Experience Challenges the IVR
Companies need to tear down the siloes to make the most of their opportunities.
Angel Unveils Lexee
Self-service solution enables voice activation on all mobile apps.
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