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Smart Customer Service
August 22, 2012
Speech Technology Digest
Nexidia Unveils Updated Audio Discovery Products
Enhancements streamline search and review of audio and video evidence.
NeoSpeech Teams Up With ReminderXchange
Text-to-speech based offering provides voice reminder services.
Raytheon BBN Technologies Unveils AVOKE Analytics 4.0
New cloud solution makes it easier to optimize end-to-end call center experiences.
Google Voice Search Adds 13 Languages
100 million more speakers will now have access.
LumenVox Unveils New Version Of Speech Engine
Features include an upgrade to the Text-to-Speech server.
Speech Technology News Features
Voice Biometrics Grows Up
Preventing fraud is not the only benefit.
The Customer Moved My Cheese
Mulitmodality use and design success means understanding your customer.
The Business Case
Mobility May Shake up the Service World
If mobile's not part of your operation, customers will go elsewhere.
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