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Smart Customer Service
December 19, 2012
Customer Service Metrics That Matter
One-third of companies are missing the mark. Don't let yours be one of them.
A New Age for Computer Interactions
Advances emphasize the role of the human mind.
Speech Technology Digest
Intel Adds Nuance Voice Recognition to SDK
Allows developers to add voice commands.
Chevy to Incorporate Siri in Two Models
The Spark and Sonic will integrate with Apple's iPhone personal assistant app.
CereProc Expands Its TTS Accent Portfolio
More than 15 new regional accents highlight the enhancements available for mobile apps.
Voice Guide to Come to Kindle Products Next Year
Uses IVONA text-to-speech technology.
Speech Technology News Features
World's First Voice and Face Biometrics System Deployed in Ecuador
New identification technologies will be used to fight crime.
The Hypervoice Consortium Launches
The organization's mission is to advance hypervoice as a way to organize and navigate voice conversations by converting them into a native Web object.
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