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Smart Customer Service
January 30, 2013
IVR Delivers for a Propane Gas Supplier
AmeriGas sees business improvements with a speech-enabled phone system from Message Technologies Inc.
VUI Designers Know Cross-Channel Design
Mobile apps raise expectations—and the bar.
Speech Technology Digest
Nuance Launches Partner Program
Nuance Connections expands distribution of natural language customer self-service applications.
Voxware and LogFire Collaborate on Voice Solutions in the Cloud
Cloud-based partnership will bring voice capabilities to more retail and distribution operations.
BigHand to Launch Enterprise Dictation App for the New BlackBerry 10 Platform
The digital dictation product for the legal market will support the new BlackBerry devices.
Nuance Inks Deal With UAE Ministry of Health
The United Arab Emirates agency will deploy a voice-enabled electronic health record system.
Speech Technology News Features
Amazon Buys TTS Provider Ivona
The company was already providing the TTS for Amazon's Kindle tablets.
Genesys Acquires Utopy
The deal strengthens Genesys' workforce optimization offerings.
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