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Smart Customer Service
February 06, 2013
Nuance Plans a (Truly) Hands-Free Phone
Speech Technology Digest
NICE Launches Cloud-Based WFO Suite
The cloud-based offering addresses growing market demand and customer need for flexibility.
Honda and Acura to Integrate Siri
Siri Eyes Free technology will appear on select 2013 car models.
Speech Technology News Features
Oracle Buys Acme Packet
The deal adds session border control technology to Oracle's communications offering to speed the deployment of all-IP networks.
The Business Case
Improving the Customer Experience with IVR Analytics
Streamline the service process for end-to-end benefits.
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