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Smart Customer Service
March 13, 2013
Speech Developer Programs Have Hit Prime Time
From the novice to the experienced, it's boom time for developers.
Speech Technology Digest
VoiceVault Releases Personalized Voice Biometric Identity Verification
Provides phrase-based solution tailored to individual customers.
NICE Launches Proactive Compliance Suite for Financial Institutions
The offering uses speech and desktop analytics to help ensure regulatory compliance in the contact center.
Nuance Expands Dragon Mobile Features
It now provides location-aware, proactive assistant, and text messaging features.
VoicePort Inks Deal With WellSpan Health
Offers solutions to meet HIPAA requirements.
Acme Packet and CallMiner Provide Cloud-Based Speech Analytics to Clearwire
Solution analyzes customer interactions and measures agent performance.
Speech Technology News Features
Nuance App Makes Resetting Employee Passwords Fast
Solution uses secure voiceprints to automate requests.
Universal Design Offers Options—and Access
For many, this solution provides more than just convenience.
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