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Smart Customer Service
May 29, 2013
Toronto Transforms City Services with 311
Canada's largest city improves customer service with updated contact center technologies.
VUI Designers Fight a Losing Battle
When project teams lose sight of the big picture, users lose too.
Speech Technology Digest
VoiceTrust Moves Operations to Canada
Shift follows acquisition of Canadian firm.
Panopreter Offers TTS Freeware
The text-to-speech application lets Windows users convert text to .wav or .mp3 audio files.
Prosodie-Capgemini Launches SmartCall Mobile Customer Service App
Solution includes natural language, voice payments and speech analytics.
Voxware Forges a Partnership in Poland
HIT-Kody Kreskowe will offer Voxware's Voice Management Suite in Poland.
Wellmont Health System Selects M*Modal for Clinical Documentation Solutions
M*Modal Fluency digital dictation technology will integrate with the healthcare provider's Epic electronic health records system.
Speech Technology News Features
IBM Changes Gears on Watson
Big Blue brings Watson to customer service with the launch of Watson Engagement Advisor.
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