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Smart Customer Service
July 17, 2013
Speech Technology Digest
Agnitio Revamps Forensic Speaker Verification System
New algorithms allow for more accurate calculations.
Nuance and TCL Expand Partnership Agreement for Swype Keyboards
Swype will be the default keyboard on TCL's touchscreen Android devices in the U.S.
CallMiner Updates EurekaLive
Expanded real-time product uses proven speech analytics platform to improve call center performance and compliance.
LogMyCalls Upgrades Its Call Center Suite
New features include whisper messaging and call recording on/off.
Speech Technology News Features
Aspect Software to Acquire Voxeo
The $150 million deal strengthens Aspect's IVR and multichannel self-service offerings.
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