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Smart Customer Service
August 21, 2013
The 2013 Implementation Awards
A Cautionary Tale of Technology Patents
An argument against innovation.
Speech Technology Digest
SS&C Adds Voice Recognition to Financial Services App
Customers can use speech to access fund reporting and analytics.
Speech Processing Solutions Releases Philips Pocket Memo
Several features help encourage seamless transition from analog to digital dictation.
Nuance and Widespace Partner to Expand Nuance Voice Ads to Europe
Nuance Voice Ads supports more than 40 languages, bringing conversational mobile ads to European brands and consumers.
LiveScribe Partners with TranscribeMe
The collaboration brings audio transcription to smartpen note-takers.
Incendonet to Release SpeechBridge 5
Enhancements include more advanced configurations.
Speech Technology News Features
On SpeechTek's First Day, Cross-Channel Integration Is King
Sixty-five percent of contact centers are handling traffic over at least six channels.
AVIOS Has High Hopes for Speech
The organization claims the technology has broken through the barrier of broad utility and will lead to a chain reaction of new applications.
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