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Smart Customer Service
August 28, 2013
The 2013 Star Performers
Speech Technology Digest
Microsoft Collaborates with Gold Systems
Vonetix 7 Voice will serve as a new UC platform for Microsoft customer support.
Primary Financial Services Selects Nexidia Interaction Analytics
The on-demand hosted solution will analyze calls to improve performance and regulatory compliance.
Spellex Releases Dictation Enhancement for Dragon NaturallySpeaking
The product contains special dictionary enhancements for specific industries.
Nuance Dragon Assistant Added to New Lineup of PCs
Lenovo, Asus, Acer, and Toshiba are now voice-enabled.
Speech Technology News Features
World of Fully Human Robots Still Pretty Far Off: Thoughts from SpeechTEK's Final Day
Not everything needs to—or should—sound like a human.
The Intelligent System: Thoughts From Day Two of SpeechTek 2013
Mobile devices are now expected to "know" their users.
How Much Protection Does Software Really Need?
The unique nature of software patents makes the question a complicated one.
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