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Smart Customer Service
September 18, 2013
In-Car Speech Systems Hit Roadblocks
Speech Technology Digest
Genesys Releases Actionable Analytics Offering
The solution combines text and speech analytics data to provide deeper interaction insights.
TI Releases Voice-Enabled TV Remotes
New solutions powered by Nuance deliver voice-enabled remotes with single-chip hardware and software solutions.
Nuance Teams Up with The Echo Nest
Music data solution to be used in conjunction with natural language.
Health Diagnostic Laboratories Selects Genesys IVR for Patient Appointment Reminders
Health management company adds outbound interactive voice response (IVR) technology to its appointment scheduling platform.
Nuance Introduces Customized Version of Dragon Medical for Major EHR
Specialized version of Dragon Medical 360 documentation solution works with Epic EHR.
Nuances Dragon Drive Adds Voice to Kenwood In-Car Infotainment System
New Kenwood system delivers enhanced navigation, hands-free control of social media, message dictation and read-back, voice control for weather, calendar, music, RSS feed reader, and more.
The Business Case
For Speech Analytics, the Best Is Yet to Come
A top-10 list for this transformational solution.
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