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Smart Customer Service
January 29, 2014
Speech Technology Digest
Mortgage Servicer Cenlar FSB Implements TeleVoice IVR
The TeleVoice IVR and CTI platform is increasing productivity and customer service.
Avaya Brings IP Office to Midsized Market
The contact center solutions are scaled for contact centers with five to 100 seats.
Speech Technology News Features
Beyond Verbal Debuts Moodies Emotions Analytics App
Beyond Verbal's new Moodies app can analyze more than 400 emotions using voice.
Voice Stress Analysis Technology Is Replacing Polygraphs
CVSA boasts more than 95 percent accuracy and lower cost of operation than polygraphs.
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