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Smart Customer Service
April 09, 2014
Speech Technology Digest
Acapela Releases Bilingual English/Spanish Voice Rodrigo
Rod/Rodrigo speaks both Spanish and English, and even a little "Spanglish."
Voxsmart Teams with Fonetic as VSmart Goes Live
Voxsmart has added Fonetic's compliance analysis and reporting to its VSmart platform for call recording.
AppTek Integrates Omnifluent Technology with AP ENPS
AppTek's Omnifluent transcription and translation products are now available through AP's news production system.
TELUS Selects Enghouse Interactive to Support Cloud Contact Centers in Canada
TELUS will leverage Enghouse Contact Center: Service Provider platform to offer contact center in the cloud.
Speech Technology News Features
Nuance Enhances Dragon Mobile Assistant with Voice Biometrics
Solution offers new personalization feature, Nuance Voice Print
Vonjour Releases Virtual Voicemail Dashboard
Vonjour.com releases virtual voicemail dashboard to provide businesses a central hub to communicate with customers.
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