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Smart Customer Service
August 20, 2014
Speech Technology Digest
ZOOM 5.3 Offers Call Recording and Advanced Speech Analytics
ZOOM Quality Management Suite includes improvements in security and speech analytics and integration with a third-party recording applications. (Featured on
7 Releases 7 Speech
7 Speech blends predictive, omnichannel, and natural language technologies in one self-service solution.
BigHand to Release Version 2 of iCreate Integrated Total Workflow Productivity Suite
BigHand and Esquire Innovations have integrated their total workflow productivity suites.
PromptSmart Launches Teleprompter App with Voice Recognition
Real-time speech-based text scrolling is now a reality on iOS mobile devices.
BT Wholesale and Avaya Partner to Launch Cloud Solutions
Avaya's unified communications and contact center solutions are now available in the cloud through BT Wholesale.
Sensory Updates TrulyHandsfree Voice Control for NLP-5x Chip
Improvements include 50 percent gain in accuracy and a 65 percent reduction in power consumption.
Speech Technology News Features
SpeechTEK Speakers Call for Conversational Technologies
Speech will always come up short until it can engage in two-way dialogues, panelists point out.
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