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Smart Customer Service
October 01, 2014
Speech Technology Digest
ZTE Launches the Smart Voice Alliance
Handset maker ZTE has teamed up with Nuance, Audience, and other technology manufacturers to advance voice controls for mobile devices.
Empyrean Leverages Genesys Technology
The human resources technology and services company has turned to Genesys to deliver consistent customer experiences across communication channels.
M*Modal Updates Fluency Direct Speech Software
Computer-assisted physician documentation feature promotes better accuracy, compliance, and efficiency in capturing clinical data in electronic medical record systems.
Hamilton Relay to Provide Relay Service in Pennsylvania
The relay and captioning service for the deaf relies on voice recognition and live operators.
Acapela Forms a Division Specifically for Public Transit Solutions
Acapela Transport will offer solutions to deliver real-time passenger information.
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