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Smart Customer Service
February 25, 2015
Speech Technology Digest
Contact Solutions Launches Adaptive IVR
New offering can personalize every call based on caller behavior.
Calabrio Deepens Avaya Integrations
New Avaya integrations include Avaya IP Office (PBX) and Avaya Aura Contact Center Select.
Fonetic Extends Its Relationship with BBVA
BBVA will roll out Fonetic's trading compliance solution across trading floors in London and New York.
Nexidia's Newest Release of Dialogue Search Supports Avid Interplay Production
Nexidia Dialogue Search 1.8 allows users to search media managed by Interplay Production.
Speech Technology News Features
Honeywell Tests Voice Recognition in Plane Cockpits
Pilots will be able to use voice to perform some routine commands.
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