June 17, 2015
Speech Technology Digest
The NICE Complaints Management Suite blends, speech, text, and desktop analytics to identify and route customer complaints.
Texthelp's GAFE tool is a voice-enabled reading and writing solution for students.
The virtual agent relies on technology gained during [24]7's acquisition of IntelliResponse.
Speech analytics, mobile recording, and surveying tools round out the new offerings.
NeoSpeech's Voice Cloud Service enables people to use text-to-speech technology online anywhere, anytime.
Speech Technology News Features
The market is predicted to grow from $1.05 billion currently to $1.6 billion by 2020.
PureCloud Engage is designed to help contact centers accelerate business impact, deliver consistent outcomes, and improve the customer and agent experience. (Featured on SmartCustomerService.com).