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Smart Customer Service
August 19, 2015
Speech Technology Digest
Printronix to Distribute AccuSpeech Mobile
The partnership will expand AccuSpeech's reach into the supply chain.
Cyara Launches Crawler IVR Mapping Software
Cloud-based Cyara Crawler offers contact center IVR discovery and documentation.
Nuance Enhances Conversational Multichannel Customer Self-Service
Nuance has extended its natural language understanding technology and conversational artificial intelligence solutions across more channels.
Interactions Launches New Technology Labs
The new facilities will be dedicated to advancing speech and natural language understanding solutions.
Veterans to Get Avatars at VA Medical Centers
iDAvatars will lead the interactive avatar design for the U.S. Department of Veterans Affairs.
Speech Technology News Features
7 Adds Deep Neural Networks to IVR
Microsoft's DNN technology brings greater speech recognition accuracy to the 7 Customer Engagement Platform.
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