Speech Technology Magazine

November 18, 2015


Speech Technology Digest

Cloud-Based Contact Center Market to Triple in Five Years

The global market for cloud-based contact centers is expected to surge from its current level of $4.68 billion to $14.71 billion by 2020, according to MarketsandMarkets research. (Featured on SmartCustomerService.com.)

Sestek Releases Arabic TTS Voice

Tarik is the latest voice in Sestek's text-to-speech portfolio.

Plum Voice Earns HIPAA Compliance

Healthcare organizations can now leverage Plum's communications technology through its Plum Development Environment for Voice (DEV).

Speak for Yourself Selects Acapela's Children's Voices

Speak for Yourself enriches its assistive technology with children's voices to accommodate younger users.

HP Unveils Qfiniti Managed Services

HP's Qfiniti workforce optimization, recording, and speech analytics offering is now available on demand. (Featured on SmartCustomerService.com.)

Speech Technology News Features

SRI and NYU Medical Center Project Uses Speech Analytics to Identify PTSD

Research finds a correlation between post-traumatic stress disorder and speaking patterns, which can be uncovered with speech analytics.

 
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