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Smart Customer Service
November 18, 2015
Speech Technology Digest
Cloud-Based Contact Center Market to Triple in Five Years
The global market for cloud-based contact centers is expected to surge from its current level of $4.68 billion to $14.71 billion by 2020, according to MarketsandMarkets research. (Featured on
Sestek Releases Arabic TTS Voice
Tarik is the latest voice in Sestek's text-to-speech portfolio.
Plum Voice Earns HIPAA Compliance
Healthcare organizations can now leverage Plum's communications technology through its Plum Development Environment for Voice (DEV).
Speak for Yourself Selects Acapela's Children's Voices
Speak for Yourself enriches its assistive technology with children's voices to accommodate younger users.
HP Unveils Qfiniti Managed Services
HP's Qfiniti workforce optimization, recording, and speech analytics offering is now available on demand. (Featured on
Speech Technology News Features
SRI and NYU Medical Center Project Uses Speech Analytics to Identify PTSD
Research finds a correlation between post-traumatic stress disorder and speaking patterns, which can be uncovered with speech analytics.
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