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Smart Customer Service
December 09, 2015
Speech Technology Digest
PinPoint Research Releases Speech-to-Text Transcription
Real-time speech-to-text transcripts capture the voice of the customer for deeper analytics.
Cognitive Code Launches SILVIA Intelligent Agent
Cognitive Code's SILVIA platform stores information natively on devices for added data security.
NTT Communications to Offer AI-Supported Cognitive Agent
NTT Communications is working with IPSoft to develop intelligent agents with machine learning, natural language, and AI capabilities.
Aladom Uses CreaWave to Smooth Customer Interactions
The French company has improved operator efficiency by 25 percent in the first year of using Acapela's CreaWave solution.
Cadence Tensilica HiFi DSPs Now Support Dynamic Speaker Management Software from Maxim Integrated
Maxim has optimized its Dynamic Speaker Management System to run on Cadence audio/voice processors.
Boston Children's Hospital Establishes a Program to Preserve the Voices of ALS Patients
The program will enable ALS patients to record their voices before the disease robs them of the ability to speak.
MyWave Brings Its Personal Assistant to Europe
The MyWave digital assistant lets consumers communicate with brands while controlling their personal data.
Nuance Releases Dragon Anywhere for iOS
iPhone and iPad users can leverage cloud-based dictation for mobile productivity.
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