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Smart Customer Service
December 30, 2015
Speech Technology Digest
Avaya Helped NORAD Answer Children's Calls About Santa
For the 60th straight year, Avaya powered NORAD's hotline for tracking Santa.
Aspect Partners with Tripudio Telecom
Tripudio integrates Aspect's Zipwire cloud contact center service to its core network platform.
NoHold Increases Supported Languages to 13
The NoHold Virtual Assistant can provide localized support within days.
Globitel's SpeechLog 7 Certified by Avaya
Globitel's SpeechLog 7 call recording and quality management solution is certified for use with Avaya's Aura Communication Manager and Aura Contact Center solutions.
STC’s VoiceNavigator 8 Gains Avaya-Compliant Status
VoiceNavigator 8 is certified compatible with Avaya Aura Experience Portal 7.0.1.
Speech Technology News Features
Genesys Acquires SpeechStorm
The provider of self-service solutions adds market-ready mobile, We,b and IVR self-service applications to the Genesys Customer Experience Platform. (Featured on
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