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Smart Customer Service
January 27, 2016
Speech Technology Digest
SmartAction Introduces Intelligent Voice Automation for SMBs
The initial rollout will allow SMBs to take payments and deliver appointment reminders over the phone. (Featured on
Australian Tax Office Rolls Out Nuance Voice Biometrics
ATO becomes the first organization to offer multichannel voice biometrics authentication.
AT&T Digital Life Adds A Voice Assistant
The voice-enabled mobile phone app lets users control and ask questions of their home automation systems with voice commands.
Spotify Acquires Cord Project
Cord Project's team will be the foundation of a new group at Spotify to explore new ways to discover and listen to music.
Speech Technology News Features
IBM, University of Michigan Partner on Voice-Enabled Academic Adviser
The system, called Project Sapphire, would be able to provide academic and career guidance to students.
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