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Smart Customer Service
February 10, 2016
Speech Technology Digest
Convergys Releases Intelligent Voice Portal 9.0
In the Convergys IVP 9.0 release, IVR Anywhere brings visual mode to mobile users.
NICE Introduces Total Voice of the Customer
NICE's latest VOC solution maps emotional expression to observed behaviors. (Featured on
Vaspian Partners with Voci Technologies
The Vaspian-Voci partnership brings speech analytics to the telephony market.
Domino's Brings Pizza Ordering by Voice to Amazon Echo
Just in time for the Super Bowl, Domino's Pizza is letting customers use voice to order pizza deliveries via the Amazon Echo device.
Speech Technology News Features
Interactions Upgrades Its Speech Offerings
The company is launching a new speech platform and virtual assistant technology.
Avaya Launches Hybrid Midmarket Cloud Solutions
Avaya today launched Avaya Midmarket Cloud, a pair of multichannel unified communications and contact center hybrid cloud solutions targeted for the midmarket. (Featured on
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