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February 10, 2016


Speech Technology Digest

Convergys Releases Intelligent Voice Portal 9.0

In the Convergys IVP 9.0 release, IVR Anywhere brings visual mode to mobile users.

NICE Introduces Total Voice of the Customer

NICE's latest VOC solution maps emotional expression to observed behaviors. (Featured on SmartCustomerService.com.)

Vaspian Partners with Voci Technologies

The Vaspian-Voci partnership brings speech analytics to the telephony market.

Domino's Brings Pizza Ordering by Voice to Amazon Echo

Just in time for the Super Bowl, Domino's Pizza is letting customers use voice to order pizza deliveries via the Amazon Echo device.

Speech Technology News Features

Interactions Upgrades Its Speech Offerings

The company is launching a new speech platform and virtual assistant technology.

Avaya Launches Hybrid Midmarket Cloud Solutions

Avaya today launched Avaya Midmarket Cloud, a pair of multichannel unified communications and contact center hybrid cloud solutions targeted for the midmarket. (Featured on SmartCustomerService.com.)

 
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