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Smart Customer Service
March 09, 2016
Speech Technology Digest
Numonix Introduces Hybrid Cloud-Based Interaction Recording for Skype for Business in Microsoft Office 365
RECITE for Skype for Business in Office 365 records voice, video, Web chat, and desktop screens from the cloud.
VoiceBase Integrated with VBrick Rev Enterprise Video Platform
VoiceBase will power transcriptioning and search capabilities for VBrick Rev.
Amazon Releases Echo Dot and Echo Tap Devices
The two new Echo devices use Amazon's Alexa Voice Service for control of smart home devices and to act as a virtual assistant.
Acapela Lends Children's Voices to Crick Software
Acapela Group's children's text-to-speech voices will power Crick's Clicker 7, Clicker Communicator, and Clicker Apps.
California Awards Captioning Contract to Hamilton Relay
Hamilton Relay is awarded a statewide contract to provide relay and captioned telephone service in California.
SoundHound Launches New Hound Voice Search and Virtual Assistant
Now available for iOS and Android devices, SoundHound's natural language voice recognition app features new partnerships with Yelp and Uber.
Qualcomm to Integrate Conexant AudioSmart into Hexagon DSPs
Conexant will bring its far-field microphone processing software to Qualcomm Hexagon digital signal processors.
Speech Technology News Features
Pindrop Launches IVR Anti-Fraud Solution
IVR Anti-Fraud monitors IVR transactions to identify risky or suspicious caller activity.
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