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Smart Customer Service
August 17, 2016
Speech Technology Digest
Strategy Analytics Finds Use of In-Car Voice Control Drops
The automotive industry needs to keep up with other consumer electronics when it comes to voice, the firm concludes.
Nuance Adds Deep Learning to Dragon
Nuance's new releases of Dragon are powered by Nuance Deep Learning Technology and feature enhanced recorded audio transcription and up to 24 percent greater accuracy.
ComputerTalk's ice Certified for Skype
ice Contact Center is certified for use with Microsoft's Skype for Business Server 2015. (Featured on
Interactions Raises $56 Million in VC Funding
The investment will fuel Interactions' development of core artificial intelligence and natural language technologies for customer care. (Featured on
NICE Integrates with APCO 9-1-1 Advisor
The integration will allow for retrieval and playback of 911 calls within one system.
Speech Technology News Features
ABI Finds Voice Critical to Smart Home
ABI Research has identified the smart home as the greatest new market for speech systems.
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