Speech Technology Magazine

 

December 12, 2018


Deployments

Higher Education Growth: Improving Quality Assurance with Call Recordings

HEG agents often have phone conversations with students. These calls play an important role in enrollments, but agents must adhere to strict Telephone Compliance Protection Act (TCPA) compliance guidelines and processes for efficiency. There are many opportunities for errors and compliance missteps throughout the EDU lead lifecycle — particularly during phone calls. The company needed a more efficient way of dealing with this challenge.

Feature

Extracting User Data from Speech Applications

Speech applications are a great source of user data, but there are questions to be considered before undertaking any data-heavy project

FYI

Voice Market for Children Is Ripe for Innovation

Children are exposed to technology at early ages, and voice recognition is emerging as a common way for adults to interact with technology. Yet little work has been done with children's voice recognition systems

Speech Technology Digest

New Research Confirms Businesses Will Pivot to a Voice First Strategy Within Five Years

Partial capture, inaccessible data and lack of data sovereignty identified as the key issues holding businesses back.

Voci Technologies Introduces Advanced Voice-Based Biometrics Solution

Voci says new technology makes it easy to develop apps to prevent fraud, safeguard privacy, and improve customer experience.

Verint Launches Automated Verification, a Robotics Process Automation Solution to Eliminate Manual Testing of Communications Systems

New automation solution is designed to reduce costs, as well as improve compliance and customer experience.

Speechmatics Announces Next Generation Language Update

Machine learning innovation leads to Next Generation languages, with improved accuracy of up to 16%.

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