Speech Technology Magazine

 

February 27, 2019


Cover Story

The 2019 State of Speech Analytics

Cloud-based solutions give speech analytics a boost

The 2019 State of Intelligent Virtual Assistants

Accuracy rates rise and quality improves

Editor's Letter

Housekeeping and Homework for 2019

There's no doubt we'll have plenty to talk about in the year to come

Speech Technology Digest

Google Announces General Availability of Cloud Speech-to-Text, Support for New Languages, and More

Google announced the general availability of cloud speech-to-text and multi-channel recognition. Additionally, new languages are available and discounts are available.

CallMiner and Morae Global Announce Partnership to Deliver Conversational Behavioral Analytics for Financial Services Risk Mitigation and Regulatory Compliance

Voice surveillance based on conversational content proactively reveals compliance and fraud threats.

Radisys Unveils New Advanced Speech Recognition Support for Enhanced In-Call Speech Services

Radisys' MediaEngine solution says it reduces costs of deploying speech-enabled services by more than 90%; allows CSPs to capitalize on mass-market acceptance of person-to-application interaction via speech.

Mitsui and [24]7.ai Extend Digital Chat to Mobile Devices in Japan

Chubu Electric makes [24]7 chat available through mobile app, providing consumers with a new way to communicate with the company.

Speech Technology News Features

What Consumers Like (or Don't) About Voice Shopping

OnBuy.com research takes look at the habits of voice shoppers. Find out what they're buying, what they like about the experience, and what they want to see in the future.

Will Consumers Let Alexa Read Their Emails Out Loud?

Earlier this year, Amazon added the ability for Alexa to read and delete emails. Google Home and other voice-enabled digital assistants will likely be developing this capability as well. That may present serious consequences for marketers.

The Business Case

Speech Analytics and AI Is a Winning Combination

Service, quality management, and the customer journey will all see big gains

 
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