SpeechCycle presents:
Using Voice Recognition to Extend the Value of Enterprise Systems

Callers that perceive an automated system actually "knows" something about their specific needs and can engage in an intelligent dialog become immersed in what is known as a Rich Phone Application. But…. it’s not just about integrating a voice recognition application to important corporate systems. This paper outlines the speech, call flow, and integration characteristics necessary to exceed caller expectations while leveraging the value of enterprise systems.