Speech Technology Magazine's Best Practices Series: Speech in Healthcare

VoltDelta OnDemand and Voxeo

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The use of speech technology in a healthcare setting ups the ante for providers of speech solutions. In most ways, speech technologies provide many of the same benefits in the healthcare realm as they do in other market sectors: Reduced cost of contact, reliability, and automation of the customer service

channel of choice for many older customers.

In this special section of Speech Technology's Best Practices series, Speech in Healthcare, two leading vendors of speech solutions, Volt Delta and Voxeo, offer their assessments of what your organization should consider before you begin the process of automating your speech-based customer service channel and integrating it with your other service infrastructure

Reach Patients and Subscribers with Proactive Efficiency Leverage On Demand Automated Calls with Multi-Channel Support for a Competitive Edge By Volt Delta

Speech in Healthcare: How to improve customer self-service, protect patient privacy and ensure a healthy ROI By Voxeo