Global Customer Service and Sales: A minefield or a walk in the park?

Sponsored by: Global Telecom Testing LLC

Global companies are losing clients and compromising sales because their newly delivered worldwide telephone numbers and/or IVR platforms are flawed. Customers calling to inquire about and/or purchase services, products, and make reservations cannot due to problematic telephone numbers and IVR platforms. The time and money spent to fix these faulty telephone numbers and IVR platforms is costly and frustrating, but more importantly, negatively affects how a company is perceived in the marketplace.