Fraud Targets the Contact Center: What Now?

Sponsored by NICE Systems

Fraudsters are becoming more sophisticated as they extend their talons across more customer channels and touch points.While significant investment has been made to protect customer data and secure online interactions, the phone
channel presents itself as an alternative entry point for fraudsters. This presents new challenges for enterprises, who must prepare themselves to thwart fraudsters in the contact center. Learn how to successfully manage this problem and in the process gain an opportunity to improve customer experience and strengthen customer loyalty.