Are IVR legal, compliance and testing issues costing you money?

Sponsored by ARGOS Computer Systems

With equipment and telecom costs plummeting, and performance racing upwards, the real costs are now coming from a surprising place; legal, compliance and testing. If you take a step back and think about it, this shouldn’t be a surprise. IVRs have a huge presence in medical and financial arenas. In both cases the IVR is a customer facing system in a highly regulated environment, and as we know, those regulations are subject to frequent changes.  Download this informative paper to learn more!