AI-Fueled Speech Analytics Solutions Leaders - Forrester New Wave Report

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AI has stirred up the once-quiet backwater of speech analytics. Techniques ranging from traditional machine learning to deep learning have improved the accuracy of speech-to-text transcription; made it easier to extract intent, topics, entities, and relationships; and measure the tone, sentiment, and emotion of speakers. Once used mostly to ensure conformity in contact centers, AI-fueled speech analytics now drives engaging customer conversations, gauges customer sentiment, surfaces unexpected customer insights, increases marketing effectiveness, and improves sales conversations.  Continue reading to learn more!