Conquer the Abyss of Customer Broken Journeys

Sponsored by NICE/Nexidia

Its really important to analyze where customer journeys are broken and where digital interactions end in the interaction center.  Trouble-shooting repeat interactions lets you discover areas containing broken business processes or customer confusion and these are problems that can cost you big bucks.  Ultimately, your objective is to reduce customer effort and lead your customers to where they need to go.  Download this informative brochure to learn more.