Rank Higher With Customers

Sponsored by Voci Technologies

Providing a superior customer experience can positively influence how your brand is perceived, especially in the financial industry. At one major credit union, management wanted to better anticipate the needs of its 520,000 members and exceed NPS^®  evaluations. By using a powerful speech browser application, the credit union is now able to:

• Transcribe all of its live and recorded contact center calls
• Discover a wealth of actionable insights
• Mine calls to identify coaching needs
• Address critical situations unfolding in real time
• Make informed decisions that enhance the customer experience for its members 

Download this informative case study to learn more!