LONDON (October 19, 2011) — Nexidia, a provider of customer interaction analytics solutions for business transformation, today announced that debt collection agency 1st Credit has selected Nexidia Enterprise Speech Intelligence (ESI) Collections Edition as its chosen supplier of speech analytics software. The software will be used in conjunction with 1^st Credit’s Noble Enterprise Solution contact centre platform and demonstrates the firm’s commitment to compliance at a time of increasingly stringent industry regulations, including the Treating Customers Fairly (TCF) guidelines.

Chris Collins, head of human resources and development at 1^st Credit, said: "Compliance is at the heart of everything we do. With Nexidia and Noble Systems, we are able to access all calls and track customer interactions to ensure we are fully compliant with existing and evolving regulations, as well as our own internal quality assurance protocols."

Additionally, the company is using ESI Collections Edition to drive significant performance improvements. "Nexidia gives us a powerful management information source based on all our customer/agent interactions, which will prove invaluable in staff development and coaching," Collins added. "It helps us establish a true coaching culture within 1^st Credit that focuses on the success of the individual. Nexidia improves agent effectiveness on the phone, increases revenues collected, and helps build company growth."

Nexidia ESI Collections Edition is designed specifically for the debt collections industry and is aimed at managing agent performance, maximising recovery rates and improving regulatory compliance. This  technology has helped organizations increase cash collected per agent hour by 30 percent, and improved promise-to-pay ratios by 15 percent.

Jonathan Wax, vice president of Europe, the Middle East, and Asia at Nexidia, said: "ESI Collections Edition demonstrates our commitment to the debt collection industry, and its continued success validates our approach. 1^st Credit’s enthusiasm and commitment to our product is a further endorsement of our patented phonetic indexing technology and the major benefits it brings to our clients."

1^st Credit benefits from a partnership between Nexidia and Noble Systems that combines Nexidia's speech analytics solutions and Noble's contact centre platform in a strong end-to-end offering. This combination, along with the depth of expertise and knowledge in both Nexidia and Noble Systems, delivers 1^st Credit a strong collections performance management solution.

About 1^st Credit

1^st Credit, a leader in debt purchase and collection, offers full management of debt portfolios, third party collections (contingent), and ledger management on behalf of some of the UK’s leadinginstitutions and companies. With experience encompassing more than 4 million customer accounts with an approximately face value of £6 billion under management, 1^st Credit is noted for delivering high quality, reliable, and professional service to its clients. It has built exceptional relationships with Europe's major banks, credit card, retail, utility, and communications businesses.  For more information, visit http://www.1stcreditltd.com

About Nexidia 

Nexidia provides customer interaction analytics solutions with patented technologies and break-through applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers. As the traditional voice of the customer expands from the contact center to include surveys, email, chats, and even social media sites, Nexidia provides software and service expertise to help companies synthesize this data into both a tactical tool for operational improvements and a catalyst for strategic business transformation. For more information, visit http://www.nexidia.com.

About Noble Systems

Noble Systems is a provider of unified contact center technology. Every day, millions of customer contacts are made by agents at more than 4,000 client installations worldwide using the Noble platform for inbound, outbound, and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialling; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, and real-time reporting and management tools. For more information, contact Sian Ciabattoni at 0161 772 7100 or visit www.noblesys.com.