ATLANTA – February 17, 2009 — ClickFox, the provider of Customer Experience Analytics (CEA) software and solutions, has signed an agreement with Amdocs to offer its award-winning CEA solution to service providers. Under the agreement, Amdocs will utilize ClickFox CEA—a patented behavioral analysis engine that visually synthesizes all interaction channels to manage the “total customer experience”—as part of its service delivery to consulting clients worldwide.

“Customer Experience Analytics has finally come of age—evolving from an interesting yet untested concept to a rapidly emerging strategic capability that has delivered demonstrable, hard ROI value to Fortune Global 500 companies and other industry-leading businesses around the world,” commented ClickFox CEO Marco Pacelli. “We’re extremely excited to be partnering with Amdocs, the innovative leader in customer experience systems and services. In both the best of times and the worst, ClickFox helps businesses focus on their most mission-critical priorities—from boosting customer loyalty to carving out wasteful inefficiencies—enabling them to successfully weather the storm and navigate to safer waters by shoring up the bottom line while also building sustainable competitive advantage.”

Transcending a limited single channel view, ClickFox CEA visually synthesizes and analyzes every point of the multichannel customer interaction process to deliver a complete, true understanding of the customer experience. With the technical flexibility to work with a wide range of platforms, channels, technologies, and data formats, ClickFox CEA has helped some of the nation’s largest telcos, financial institutions, and other leading Fortune 500 enterprises gain visibility and understanding into the complex web of customer behavior that drives revenues, loyalty, and defections.

ABOUT CLICKFOX

ClickFox is the defining leader of Customer Experience Analytics (CEA) software and solutions. By visually synthesizing all interaction touches, ClickFox enables businesses to manage the “Total Customer Experience” by connecting the dots and making sense of the complex choices of customer interactions that drives revenues, loyalty, and defections. Transcending a limited single channel view, ClickFox CEA patented behavioral analysis engine provides a visually intuitive mapping of all customer interactions—from IVR, retail, Web, and email to agent CRM desktops, handheld devices, and interactive kiosks—delivering unparalleled visibility to uncover hidden connections and reveal bottom-line customer insights. Deployed by some of the nation’s largest telcos, financial institutions, among other Fortune 500 enterprises, ClickFox has a proven track record of helping world-class service providers dramatically boost operational efficiency and profitability.