BigHand has today announced that legal top 200 client Coffin Mew has streamlined working practices and experienced immediate return-on-investment following a formal efficiency assessment led by BigHand. Coffin Mew initially implemented the BigHand Digital Dictation system back in 2006 as a replacement for standalone equipment, but two years later Coffin Mew decided it was not fully exploiting the powerful workflow and service-orientated features of the BigHand3 system. The firm felt further leveraging of the sophisticated reengineering capabilities of the BigHand engine would enable them to more effectively withstand toughening economic conditions.

Sue Bowler, a partner at Coffin Mew, worked closely with a senior BigHand consultant to conduct the review. "Law firms are consistently reporting impressive return on investment as a result of installing BigHand software. I was concerned that we hadn't been ambitious enough with our workflow following the initial move over to the BigHand system, and that Coffin Mew hadn't fully realized the scale of ROI that others have reported," she said. "We therefore commissioned a BigHand consultant to come in and undertake a comprehensive review of our BigHand working practices and workflow structure, in conjunction with the firm itself carrying out an internal review of all working practices in order to ensure the optimization of the high level of investment in IT.

F"ollowing the review, BigHand made a number of practical recommendations which would enable us to simply and immediately increase efficiency. Those recommendations have now been implemented across the firm with enormous success; we now have the structure in place to ensure that we achieve the ROI that we wish to see. I am delighted with the results, and thoroughly recommend—particularly in the current climate - that other firms work with BigHand to analyze their system set-up and working practices to ensure they are maximizing their return on investment."

The review with Coffin Mew was based on the culminated experiences of more than 620 law firms now using BigHand software, and followed a succession of firms reporting cost savings via BigHand over the last 12 months.

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Contact:
Kate Hamilton, Hotwire PR. Email: kate.hamilton@hotwirepr.com Tel: +44 (0)20 7608 4671


About BigHand
BigHand is based out of Chicago, London, Sydney, and Toronto. BigHand is the leading digital dictation vendor in the global professional services sector. BigHand3 was awarded Best of Breed System of the Year at the Legal Technology Awards for 2008, and BigHand Mobile (BlackBerry Edition) was voted Mobile Product of the Year at the CNET Business Technology Awards 2008. BigHand has also been nominated in the Sixth Annual Law Technology News (LTN) Awards for 2009 as Dictation System of the Year and Mobile Tool of the Year. Further information is available at http://www.bighand.com